December 5, 2013
I posted last week about a purchase of Cyntha Rowley pajamas that I made a few weeks ago at Marshalls in Newburyport. The black pajamas had so much dye in them that even after multiple washes, the pajamas stained two sets of cotton damask sheets and a pink fleece bathrobe.
I had commented on Cynthia Rowley’s FaceBook page and yesterday I got a reply:
Hi Pamela. Please contact ecommerce@cynthiarowley.com so we can get more information on your purchase. Thank you.
I was heartened that Cynthia Rowley (company) had replied and felt there might be something done about the situation, as Marshalls will not accept returns on worn pajamas. I emailed ecommerce@cynthiarowley.com with an explanation of what happened and the photo of my badly stained pink bathrobe with the pajamas. Here’s the email response I received:
I’m very sorry to hear about what happened with your purchase. For items like these pyjamas, Marshall’s own factories are the ones that produces these so we recommend you contact Marshall’s. I’m sorry I cannot help further: http://www1.marshallsonline.com/tjx/customer-service.asp
This certainly isn’t the response I was expecting. In fact it is more than a little disconcerting to know that a well known fashion label such as Cynthia Rowley allows a large discount chain store company like Marshalls to manufacture under their label with no oversight to the quality of goods.
Which leads to the next question… I’ve bought other Cynthia Rowley fashion and home goods at Marshalls over the past couple of years. Who manufacturing the merchandise? Cynthia Rowley or Marshalls?
Regardless… a $24.99 purchase ruined approximately $200 of personal goods. I’ll never buy Cynthia Rowley at Marshalls again. I may just never buy Cynthia Rowley merchandise anywhere, if their label is farmed out to discount stores.
